Process Optimization

COURSE OVERVIEW
The workshop focuses on methods of Process Optimization from practical point of view. Goal is to enhance Process Awareness of participants and ensure tools and methods for process oriented operation of companies.
At the end of the workshop, participants will obtain an in-depth understanding of the methodology and toolkits on how to improve processes. There will be extensive use of a range of real life examples, case studies, discussions to achieve the goal mentioned above.

LEARNING OUTCOMES
As a result during the business game the participants:

  • understand the process oriented thinking through own experiences
  • can re-organize the company’s processes with top-down methods
  • learn how to plan and execute actions of change programs
  • get feedbacks on results and financial impacts of their actions

LEARNING METHODS
Process live! business game, presentation, discussion. Trainings with business games enhance the efficiency of learning and support to transfer the new knowledge into practice. 
Using interactive learning materials we encourage participants to remain actively engaged throughout the entire course.  Learning by doing in teams guarantees a high quality and sustainable transfer of knowledge. 

TO WHOM
The workshop will be useful for:

  • functional managers
  • process managers
  • employees from functional areas who have to cooperate in processes with other areas
     

PROGRAM OF THE SEMINAR

Registration
Process live! business game – kick off and first round

  • Analysis of the current situation of the company
  • Business gaming – first round
  • Identifying lacks of performance
  • Project definition, goal setting, evaluation of performance-problems

Practical case study: Business game

Process improvement methods

  • Differences between Process optimization and Business Process Reengineering
  • Lean management principles and basics (DMAIC, SIPOC, MUDA, Six Sigma, Poka Yoke)
  • Methods for visualization and analysis of processes (inputs and outputs, process map, Voice of Customer, Fishbone diagram etc.)

Practical case study: Draw processes with different visualization techniques

How to start a process optimization project?

  • Supply chain analysis, definition of non-value added activities
  • Definition of process improvement projects, setting targets, scope of optimization
  • Elaboration of future business model and future processes
  • Implementation plan (milestones, monitoring of tasks, change requests)

Practical case study: Process analysis with lean methods (e.g. value added analysis, mudas, value chain map)

Process live! business game – optimization round

  • Elaboration of future business model, planning of company’s future processes
  • Elimination of Waste-Sources and nonvalue-added activities
  • Business gaming – operation with new processes
  • Evaluation of new performance level
  • Lessons learned

Practical case study: Business game

Language
This seminar will be conducted in English.

The number of participants is limited due to practical exercises.